In accordance with Section 24 of the Investor Compensation Act, 1998 (the "Act"), the board of directors of the Investor Compensation Company DAC (the "ICCL") has agreed the process and procedures to investigate complaints and appeals made against the ICCL.
The Complaints and Appeals Procedure below has been put in place to comply with these requirements. The ICCL appreciates that investment firms and clients coming within the terms of the Act may, from time to time, take issue with the actions and/or decisions of the ICCL and/or the operations of the Investor Compensation Scheme and may wish to submit a complaint.
It is an objective of the ICCL to resolve all complaints as expeditiously as possible. This procedure will ensure that complainants understand how to make a complaint and the applicable procedure for determining a complaint.
Please click image below to view the Complaints and Appeals Procedure.
